The Credit Card Concierge Experiment: Part 1
The Credit Card Concierge Experiment: Part 2
I had applied for a Chase Freedom Visa Card, just so I could test if their concierge service would fulfill my every desire. So far they had done an amazing job, but now I was about to cross the final frontier.
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TEST #4: SPACE TRAVEL
“I’d like to book a trip to space,” I said.
There was a pause. “You want us to send you to space,” said Courtney, my new concierge/slave.
“That’s right.”
Cost: $200,000, plus a $15 fee for extra bags.
“Well, I have heard there are companies who can send you to space.”
“Money is no object,” I said, “but I am on a budget.”
“So you want details on pricing?”
“Pricing, the wait list, when I could travel, everything,” I said. “Also, medical restrictions. I have a weak spleen.”
“I guess you don’t need restaurant recommendations to go with that trip,” she cracked. Humor! I fell in love with the Visa Signature concierge service at that moment.
“That’s a great point!” I said. “What do they serve on these flights? I want to know what I’m going to get to eat in space.”
“Probably that astronaut ice cream,” she said.
“YES! Tang!”
“We’ll get this for you by 2:00 pm tomorrow,” she said.
Their time quotes vary, depending on how difficult they think the request will be, and probably how many wage slaves are available to look up your request in the Philippines. But my requests were generally answered in less than 24 hours.
Possibly the coolest name of any company, ever.
The next afternoon, I got my response via e-mail, outlining not one but TWO space travel companies (Virgin Galactic and Space Adventures), with medical restrictions (none that they could find), and meal options (peanuts or pretzels).
Another test passed. There was only one more thing to find out: could the Visa Signature concierge service investigate themselves?
TEST #5: WRITING THIS ARTICLE
“I’m a writer on deadline,” I told Bruce, my new concierge/manservant, “and I need to find out a little more about this Visa Signature concierge service. Are you familiar with this service?”
“I’ve heard of it, yes,” he said.
“Here’s what I need to know: is there anything you won’t do? Like, I assume you won’t help me find a contract killer, or overthrow a government. But what else? Where do you guys draw the line?”
There was a long pause. “May I place you on hold while I check on this for you?”
“You betcha.”
He came back a few minutes later, sounding a little bit shaken. “Okay, we can get you a list like that, but we’ll need about three days to put that together.”
“Oooh. That’s not going to work. I need to deliver this article tomorrow.”
“That’s the best we can do, sir.”
“That’s weird,” I said. “You shouldn’t have to research this one at all. Can’t you just read it from your training manual or something?”
“I’m sorry, sir.”
“But my deadline really is tomorrow. I can’t finish the piece without it. I’m going to have to say Visa Signature concierge service couldn’t deliver the final thing I asked for.”
“We can deliver it,” he repeated patiently, “just not until Monday.”
“But the readers will never find out the answer,” I pressed.
“I apologize to your readers.” Bruce was polite to the end.
“All right,” I said. “They forgive you. Monday it is, then.”
All in all, I was incredibly impressed with the Visa Signature concierge service. It costs nothing beyond the annual card fee, and it’s helpful for so many occasions. There’s almost no limit to the things the concierges can do for you, except for … well, you know. Help you finish the end of your article.
Some things I guess you just have to do yourself.
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